Booking online
step by step

Booking Your First Visit

About two minutes. You'll make an account as you go — there's nothing to set up first.

1. Open our website.
   smithcw.com
2. Tap Schedule in the top right.
   On a phone it's in the menu. Either way it's the one that says Schedule →.
3. Read the short page that comes up.
   It's called “A Two-Minute Read, Then You're Set” and it covers the handful of things people get wrong when booking. Worth the two minutes the first time.
   When you're done, tap Continue To Scheduling → at the bottom of it.
4. Pick which office.
   Sinking Spring or Muhlenberg.
   Screenshot 01-locationThe location screen — the two office cards
5. Choose who you'd like to see.
   Not sure? Everyone's on our team page.
   Screenshot 02-practitionersThe practitioner list
6. Pick the type of visit.
   First time, or it’s been over three years? Choose Chiropractic — New Patient Exam & Treatment. It’s a longer slot, so there’s time to work out what’s going on and not just treat it.
   The other two are for once you’re established:
   Full Office Visit — the adjustment plus therapies (Stim, Ultrasound, Cold Laser, Graston, Shockwave). This is what most of our patients book.
   Adj. Only — just the adjustment. Pick this only if you’re not having therapies. Most insurance covers the therapies; Medicare and Cigna are the exceptions.
   Worth getting right the first time. Booking the wrong one costs about 40 minutes of the doctor's day — time two other people could have been seen in. And switching once you're here isn't guaranteed either way; it comes down to the doctor's call and what's left on the schedule.
   Screenshot 03-visit-typesThe appointment-type list
7. Pick a day and time.
   Screenshot 04-calendarThe calendar with open times
8. Enter your details and confirm.
   This creates your account at the same time. A confirmation email comes right after.

Booking Your Next Visit

Sign in first and it remembers everything — usually under a minute.

1. Open the booking site and tap Sign In.
   Top right. It says “Hello. Are you a current patient?”
   Screenshot 05-signinWhere the Sign In link sits
2. Sign in with the email you used before.
   Forgot the password? Use the reset link — it emails you straight away.
3. Pick your office, then who you're seeing.
4. Choose the regular follow-up visit type.
   Not the new-patient one — that's a longer slot you don't need.
5. Pick your time and confirm.

Cancelling or Moving an Appointment

You can do both yourself, any hour of the day — you don't have to wait for us to open.

Getting a Copy of Your Records

Your chart is yours. We just need it in writing so we know we're sending the right thing to the right person.

1. Tell us what you actually need.
   The whole chart, or a date range? Just the X-rays or imaging report? A note for work, school or a lawyer? Narrowing it down makes it far quicker.
2. Tell us where it's going.
   To you, to another doctor, to an attorney or an insurer — and how you'd like it sent.
3. We send it.

Insurance Questions

The short answer: send us your card and we'll find out for you before you come in.

1. Take a photo of the front and back of your card.
2. Send it over, or bring it to your first visit.
   If you send it ahead we can check your coverage before you're sitting in the chair.
3. We'll tell you what to expect.
   What's covered, what your visit is likely to cost, and whether you've got a deductible to meet first.

Hours and How to Find Us

Two offices, one team — same phone, same hours. Pick whichever is closer.

1. Sinking Spring — 3443 Penn Ave, PA 19608
   Near Adelphia Seafood, same side as the Wawa, a couple of houses down toward the Rita's & McDonald's intersection. At the light just before Lidl make a right, then another immediate right into the back alley where everyone parks. Look for the white gazebo — any of those spots work. You can park out front on Penn Ave, but the big lot is round the back.
   ➔︎  Take Me There
2. Muhlenberg — 3646 Pottsville Pike, Reading, PA 19605
   On Route 61 next to 5th Street, down from the Outer Station and the Clover Farms dairy plant, right before the bridge with the Wawa on the corner. We're the big blue barn between the Dunkin' and the Wawa.
   ➔︎  Take Me There

Questions About a Bill / Itemized Receipt

If something doesn't look right, ask — and if you need an itemized receipt for your HSA or FSA, this is where to get it.

Booking Massage and Chiropractic the Same Day

Two separate bookings, and the gap between them matters more than people expect.

1. Book them as two appointments.
   One for massage or stretch therapy, one for chiropractic.
2. Leave at least 20 minutes between them.
   Thirty is safer. A lot of places sell an “hour massage” that's really about fifty minutes once you're settled and wrapped up — ours is a true hour, hands on.
3. Here's the maths.
   A 60-minute massage starting at 1:00 means booking chiropractic after 2:20.

Putting Booking on Your Phone Like an App

Worth doing once. After this it's an icon on your home screen — no hunting for the website.

1. Open smithcw.janeapp.com in your phone's browser.
2. iPhone: tap the Share button — the square with the arrow coming out of it — then scroll down and tap Add to Home Screen.
   Screenshot 08-iphone-shareiPhone Share menu, Add to Home Screen highlighted
3. Android: tap the three dots in the corner, then Add to Home screen.
4. Name it and you're done.
   It'll sit with your other apps.

If You Were in a Car Accident

Come in and get looked at. The paperwork side is simpler than people expect: you pay at the visit, and we give you everything you need to send to your auto insurance.

1. Book it as a new patient visit — even if you've been here before.
   We mean that. An accident visit is more involved than a regular one, and the new-patient slot is longer, so we actually have the time to look at everything properly. Don't wait to sort the insurance out first either — getting examined early matters more, both for how you feel and for the record.
2. Keep these handy for your reimbursement form.
   Your insurance carrier · claim number · date of the accident · your adjuster's name, phone, email and fax.
3. Have an attorney? Let us know.
   We give your records to you, so you know where they need to go and can hand them to your lawyer.
4. Then just come to your visits.
   We'll give you the itemized receipt and the form to send to your adjuster. If they aren't ready at your visit, allow up to two weeks. We're a small office and pull paperwork together every two weeks.

If You Got Hurt at Work

Work injuries run on their own track, and it's mostly about having the right claim details from the start.

1. Report it to your employer first, if you haven't.
   That's what opens the claim. Without it there's nothing to get reimbursed from.
2. Keep these handy for your reimbursement form.
   Your workers' comp carrier · claim number · date you were hurt · employer's name · your adjuster's name, phone, email and fax.
3. Book it as a new patient visit — even if you've been here before.
   A work injury needs the longer slot. Book the new-patient visit so there's time to examine it properly and get the claim started right.
4. Tell us at booking that it's a work injury,
   so we book the right visit and note it on your chart from day one.

Requesting Records From Us

For an injury case, the easiest route is through your client. We give patients their own records, and they can pass them straight to you. Subpoenas and court orders still come here.

For attorneys’ offices, adjusters, and other clinics. You can send the whole request from this page — the form below asks for everything a complete one needs, so it doesn't come back to you twice.

1. Make sure the patient has authorized the release — unless you're subpoenaing.
   Most of our patients have already signed an authorization on their intake form, so often it's already covered. If it's a subpoena or a court order, send that instead and we'll act on it. If you're not sure which you've got, ask us and we'll tell you.
2. Identify the patient properly.
   Full legal name and date of birth. Names alone are not enough — we have duplicates.
3. Give us a date range, not "everything."
   For an accident or injury case that's usually the date of loss forward. An open-ended request takes far longer and buries you in pages you don't want.
4. Say which documents you actually need.
   Treatment notes, imaging reports, the itemized billing ledger, and a narrative report are four different things. Ask for the ones you need.
5. Tell us where to send it and who to call.
   A named contact and a direct number saves a round trip.

You are drafting a medical records request to a chiropractic office on behalf of my firm.

Ask me for anything below that you don't already have, then write the request as a short,
professional letter. Do not invent any detail — if I don't give it to you, ask.

WHAT THE OFFICE REQUIRES:
1. Patient's full legal name AND date of birth (both — name alone is not enough).
2. A signed, current HIPAA authorization from the patient, attached.
3. A specific date range. For an injury case, state the date of loss and request records
   from that date forward. Do not ask for "all records" without a range.
4. A specific list of what is needed. Pick from:
     - treatment notes (SOAP notes) for the date range
     - imaging reports (X-ray / MRI / CT findings)
     - itemized billing ledger with CPT codes and charges
     - a narrative report from the treating doctor
     - the initial examination findings
5. If this is an auto or workers' compensation matter, include:
     - insurance carrier name
     - claim number
     - adjuster name
     - date of accident or injury
6. Our firm's name, the requesting contact's name, direct phone number, and the exact
   address or secure email/fax where records should be sent.
7. Your deadline, if you have one, and whether the matter is in active litigation.

FORMAT:
Put the patient's name and date of birth at the very top. Keep it to one page.
List the requested documents as a numbered list. State plainly that the signed
HIPAA authorization is attached.

If You'd Rather Just Talk to Someone

Completely fine — but here's the honest part first. There's nobody sitting by the phone waiting to pick up. It's a small but busy office, and everyone is either with their family or in a room with a patient. So leave a message, or text, and a real person comes back to you.

(610) 678-8600 — give us a call and leave a message and we'll return it, or shoot us a text with what you're looking for. Either way, tell us whether you want a call back or a text.

Tell us everything. Where you got stuck, what you're trying to do, and anything else you can think of — the more you give us, the more we can have finished before we even call you back.

It's always quicker to do it yourself — but if you need something moved, or you've genuinely got a question, just tell us the nature of it. We'll come back with the answer, or set up a time to get on the phone properly.